A live production is not a service you switch on. It has a beginning, a rehearsal, a window where nothing may fail, and an ending that has to be documented. This is how we run all five.
Every phase has an owner, an exit condition and a document. Nothing moves forward because the calendar says so — it moves because the previous phase closed.
We walk the venue. Power, cable routes, rigging points, existing fibre, satellite line of sight, RF conditions, where the gallery goes and who else is on site. The output is a design with the transport chosen per feed, the redundancy named, and the risks written down while they are still cheap to fix.
Circuits ordered, satellite capacity booked, kit prepared and configured against the design rather than at the venue. Paths are lit and proven early, so a carrier delay is a scheduling problem weeks out — not a discovery on rig day.
End-to-end test with your operators, on the real path, at the real bit rate. Failover is not described — it is triggered, on purpose, while it is still safe to trigger it. Master control watches this rehearsal exactly as it will watch the show.
Feeds under continuous monitoring, staffed master control on the picture, the NOC on the transport beneath it, and one named contact for your producer. During the window the escalation path is already open — nobody starts looking for a phone number.
De-rig against the same plan as the rig, circuits released, media handed over or archived to the MAM. Then the report: what ran, what alarmed, what was touched and what we would design differently next time. It arrives whether or not anything went wrong.
Most broadcast faults are argued about before they are fixed, because the picture and the network belong to different suppliers. At Nexim they do not.
Eyes on the picture: presence, levels, loudness, subtitles, timing, branding and playout. Master control knows what the show is supposed to look like at any given minute, which is what makes it able to spot a fault before an alarm defines one.
Eyes on the path underneath: circuits, satellite links, IP fabric, PTP, packet loss, jitter and the health of every redundant leg. The NOC sees a degrading path while the picture is still clean — which is the only useful moment to see it.
An incident is opened once and owned by one engineer across both rooms, under our ISO/IEC 20000-1:2018 service management system. You are told what is broken and who has it — you are never asked to relay a diagnosis between two vendors.
The escalation ladder is written into the design at survey and confirmed at rehearsal, with names and numbers on both sides. When it is used, it is already familiar.
Detect and act. Switch to the redundant path, restore the feed, log it. The overwhelming majority of events end here, and your producer learns about them from the report rather than from the screen.
The engineers who designed your path. Called in when a fault is in the transport, the timing domain or the encoding chain rather than in the operation of it — and they arrive already knowing the design.
Upstream escalation to carriers, teleport or equipment vendors — opened by us, with our engineers staying in the loop until it closes. Chasing a third party is our job, not something we hand back to you mid-production.
When a decision stops being technical and becomes editorial or commercial — a fallback that changes what goes to air. One person talks to your producer, so the gallery is not managing a supplier while managing a show.
Broadcast happens in every time zone, at weekends, and at the exact hour a ticket queue is closed. Our operational support is built around that rather than around a working day.
If something is wrong on air, call. Urgent operational requests are handled by staffed master control, not queued behind a web form — a form is the right channel for a production you are planning, never for one that is running.
+39 02 8622 44Monitoring, switching and distribution are staffed around the clock, with handover between shifts covering the productions in flight. A feed that crosses midnight is not a feed that crosses an unstaffed gap.
The survey, the rig plan, the transport choices and the rehearsal results live with the operation, not in a sales folder. You do not spend the first minutes of an incident explaining your own production to the person meant to be fixing it.
The cheapest production problems are the ones found on the walk-around. Talk to a Nexim broadcast engineer while the design is still on paper.
+39 02 8622 44 → sales@nexim.it